At Consofa, your satisfaction is important to us. We want you to feel confident when shopping with us. Please review our Refund & Returns Policy below to understand how returns, refunds, and exchanges are handled.
1. Return Eligibility
We accept returns under the following conditions:
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The return request is submitted within 30 days of delivery
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The item is unused, unassembled, and in its original packaging
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The product is in resalable condition, with all parts and accessories included
Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Clearance or final sale items
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Customized or made-to-order products
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Items that have been assembled, used, or damaged after delivery (except in cases of manufacturing defects)
3. How to Initiate a Return
To start a return, please contact us at:
Include the following information in your email:
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Order number
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Reason for return
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Photos (if the item is damaged or defective)
Our support team will review your request and provide return instructions if approved.
4. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item
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Original shipping fees are non-refundable
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We recommend using a trackable shipping method, as Consofa is not responsible for lost or damaged return shipments
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Provide clear photos of the product and packaging so we can assist you promptly.
Depending on the situation, we may offer:
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A replacement
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A partial refund
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A full refund
6. Refunds
Once we receive and inspect the returned item, we will notify you of the refund status.
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Approved refunds will be issued to the original payment method
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Refund processing typically takes 5–10 business days, depending on your bank or payment provider
7. Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.
8. Cancellations
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Orders can be canceled within 24 hours of purchase at no cost
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Orders that have already been shipped cannot be canceled and must follow the return process after delivery
9. Contact Us
If you have any questions about this policy, please reach out to us: